Support
Tell us what happened and which Android device you were using.
Contact support@gandkstudiosllc.com and include the level number, what you expected, and what you saw.
Please do not send passwords, payment details, purchase or authentication tokens, advertising identifiers, deletion receipts, or screenshots or descriptions containing private gameplay words, boards or played routes.
Word Route requires a Google or email/password account. Use the sign-in screen to reset an email password. The account center provides email-verification controls and shows whether your progress is saved. Level progress saves automatically when it changes. Offline play requires the Remove Ads purchase. Offline changes remain on the device and save after reconnecting. If needed, choose Retry saving. Opening the same account on another device loads its saved level progress and purchases.
For account deletion, follow the account-deletion instructions. If local cleanup is interrupted, reconnect and reopen Word Route to finish it. Do not send support your password, Google credential, Firebase ID token, App Check token, or local deletion receipt.
Open Purchases in the account center while connected and signed in to the Word Route account used for the purchase. Purchases are checked automatically when you return to the app or reconnect. If a purchase is unresolved, use the retry action in that section. Pending and canceled payments grant no tokens.
Token packs grant their tokens once. Restoring the account shows its confirmed balance; it does not grant another pack. Remove Ads, offline play, and the one-time 10-token bonus belong to the original Word Route account. Signing in to a different account does not transfer purchases or balances.
Without Remove Ads, gameplay requires an internet connection. If the connection is lost, the app shows an explanation and keeps your progress on the device; reconnect to continue. The one-time purchase is available in Account and Purchases while connected. Remove Ads unlocks offline gameplay after the purchase is confirmed on this device. On a new device, first sign in online to the same Word Route account and let its progress and purchase load before going offline. Restoring ownership does not award the 10-token bonus again.
To unlock an assist, choose Spend 1 token or Watch ad. If your balance is empty, the token choice opens Purchases. Route Facts and Blackout stay unlocked for that level, including after Shuffle. Each new Shuffle has its own choice. An earned ad unlocks the selected assist directly and never adds tokens. A skipped or unavailable ad grants nothing and does not spend a token.
Remove Ads owners can use stored tokens offline to unlock Route Info, Blackout, or Shuffle. The device saves the assist and updates the available token balance, then saves the changes to your account after reconnecting. Previously unlocked assists remain available offline. Purchases and watching new ads require internet. If saving needs attention after reconnecting, use the retry action; recovery of the same token-spend request does not charge twice.
Remove Ads skips only the automatic interstitial between attempts and also unlocks offline play. Optional rewarded ads for assists remain available while connected. Shuffle's rewarded-interstitial offer explains the reward and lets you skip it. If an ad is unavailable, you can continue playing and try again later, or choose a token instead. For refund requests, see Google Play's refund guidance.
For purchase help, contact support with the app version, product name, approximate time, and status shown by the app. Do not send purchase tokens, order references, payment details, or private gameplay content.
The Policy action opens the current Privacy Policy. When required, Google's consent message appears before ads can load. Use Privacy and cookie settings in the game menu when available to review your advertising choices. Contact support for help reviewing or deleting your account data.